Support Services

At Spectrum Industries we strive to be the industry leader in providing high-quality, caring, and helpful customer service. Our customer support team is based entirely within our corporate headquarters in Chippewa Falls, WI where they have access to the latest technology to help serve you, our customer. This strategic base allows them to work closely with our development and design, production, administrative and management teams as they respond to your questions, concerns and requests.  Below you will find our corporate and customer value statements. All of us at Spectrum work dillegently to make certain we live up to these values each and every day.

Spectrum’s Values

Underpinning all that we do, Spectrum Industries:            

·         Has respect for the individual

·         Is fair and ethical in all aspects

·         Communicates to achieve understanding

·         Practices continuous improvement

·         Promotes teamwork

·         Balances structure and flexibility without sacrificing entrepreneurial spirit

·         Rewards innovation

·         Believes that quality is the driving force

With Regard To Our Customer:

·         We create partnerships with our customers

·         We define, and then meet or exceed customer expectations

·         We make it right for the customer every time

·         We provide personal and superior customer service

·         We strive to honor our commitments

·         We provide our customers with value

·         We make it easy for our customers to do business with us

·         Our customer is always right

 

Installation Services

When you choose Spectrum installation services you will realize a variety of benefits beyond just getting your products to the site.

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Free Layout Services

As a special service to our customers, we offer free room layout design. There is no charge for this service; however, we need vital pieces of information.

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How to Purchase

Purchasing Tips

Purchase orders should be addressed to:
Spectrum Industries Inc.
P.O. Box 400
Chippewa Falls, WI 54729-0400

  • Include a complete "Bill To" address
  • Include a complete "Ship To" address (No P.O. Boxes)
  • Signed purchase orders are required
  • List all of the following product information:
    model numbers, colors, quantities, product descriptions, and purchase prices. (Purchase price can be obtained from a current price list or call and ask for a price quote.)
  • Freight charges
  • Please include any contract numbers (if applicable)
  • Please include a contact person's name and phone number to answer any questions
  • Faxed or mailed purchase orders are welcome - fax: 800-335-0473

Using a Credit Card

  • We accept Visa and Master Card
  • Call us with the following required information:
    model numbers, colors, quantities, product descriptions, and purchase prices. (Purchase price can be obtained from a current price list or ask for a price quote.)
  • "Ship To" address (No P.O. Boxes)
  • Freight charges will be quoted at the time the order is taken
  • Contract number (if applicable)
  • "Bill To" address for receipt mailing
  • Name on the credit card
  • Credit card number
  • Credit card expiration date

General Services Administration

FSC Group 71, Part I

Office Furniture Contract Number: GS-29F-0111G

Contract Period: October 1, 2006 through September 30, 2011

Business Size: Small

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